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Granting E‑Prescribe Access to a New Provider

When a licensed provider joins your practice they must be enabled for electronic prescribing (eRx) in Opus through our e-Prescribe integration. This article walks you through requesting access, approving pricing, and completing identity proofing so the new provider can send prescriptions without delay.

Prerequisites

  • Provider already has an active Opus user account (role: eg. Clinician).

  • Provider’s NPI, state license number, and DEA number (for controlled substances).

  • Practice owner/administrator who can approve billing for the eRx add‑on.

Pricing

E‑Prescribe is an add‑on priced per prescriber. Contact your Customer Success Manager (CSM) for details. Pricing must be accepted before Opus can create the prescriber profile.

Step‑by‑Step Request Process

Step Who Action Tips
1. Submit registration form Practice Admin Complete the E‑Prescriber Registration Form Use the provider’s legal name as it appears on their medical license.
2. Review & approve pricing Practice Admin & CSM Your CSM emails a quote. Reply “I approve” or e‑sign the quote. Approval is required once per provider.
3. Opus creates e-Prescribe user Customer Support Lead Within 1 business day of pricing approval, Support will:• Add the provider to e-Prescribe• Assign the role• Trigger ID‑proofing email You’ll receive a confirmation ticket update.
4. Provider completes ID proofing Provider Follow the secure email link to complete MFA and two forms of ID verification in e-Prescribe. Must be completed within 24 hours for security.
5. Activation confirmation Support Opus verifies successful proofing and enables eRx in the provider’s Opus profile. Admin & provider receive an “eRx Ready” email.

Typical Timeline

  • Form submission → Pricing email: Same business day

  • Pricing approval → e-Prescribe user created: < 1 business day

  • ID proofing → Activation: Instant

How to Tell It’s Done

ePrescribe access

In Opus → Left Bar → Users will see the E-Prescribe Tab

Troubleshooting & FAQs

Provider didn’t receive the ID‑proofing email.
Check their spam folder, then contact Support with the provider’s email and mobile number to resend.

We need to disable eRx for a departed provider.
Submit a ticket titled Deactivate Prescriber – [Provider Name] and we’ll remove the e-Prescribe role and stop billing from the next cycle.

Can we bulk‑onboard multiple prescribers?
Yes. Attach a spreadsheet (Name, NPI, DEA, Email) to your registration form and indicate “Bulk onboarding.”

What if the provider already has an e-Prescribe account elsewhere?
Note this in the form. We will transfer their credentials to your practice.

Escalation

If you have no update within 2 business days of pricing approval, email support@opusehr.com with your ticket number or call +1 (786) 434‑5335.