Opus Partners with DIAL3D to Fix the a Major Cost Center in BH
DIAL3D's AI voice and chat agents now connect with Opus's EHR, CRM, and RCM platform, giving substance use and behavioral health providers one path from the first phone call through admission and documentation.
DENVER, CO., and DELRAY BEACH, FL., SEPTEMBER 16, 2026 – DIAL3D, the AI voice and chat platform for behavioral health admissions, today announced a partnership with Opus, the operator-founded EHR, CRM, and RCM platform built for substance use disorder and behavioral health treatment providers. The partnership connects DIAL3D's front-door call and chat coverage with the platform that runs the rest of the patient journey, so providers can move a caller from first hello to admitted patient without the handoffs falling apart.
In behavioral health, the phone is the front door. Someone decides to get help, or a parent decides for them, and they call. If that call goes to voicemail at 9 PM on a Saturday, they don't wait. They call the next center. Every facility with a phone line is losing admissions after hours, and the real clinical and billing work only starts once that caller becomes a patient. That second half is where Opus is strong.
Opus was built by people who actually ran treatment centers, and it shows. It replaces the usual pile of disconnected tools with one system that covers the full patient lifecycle: admissions and census in the CRM, clinical documentation and treatment planning in the EHR, and claims, eligibility, and 140+ reports in revenue cycle management. Compliance tracking, an AI scribe built for behavioral health, outcomes assessments, e-prescribing, and telehealth all live in the same place, with 24/7 live human support. In 2026, Capterra and Software Advice recognized Opus for ease of use, value, and customer support, and it holds a 4.8 out of 5 rating across major review platforms.
DIAL3D handles the part before the chart exists. Our AI answers every call and every chat, day or night, qualifies the caller, and either warm-transfers to the admissions team or books the callback. The lead and the call data sync into the CRM, so the moment someone is ready to admit, Opus already has what it needs. One system for the front door, one system for everything after it.
“We talk to treatment centers every day, and the ones running Opus are noticeably easier to work with, because their data is already in order,” said Samuel Staples, Founder and CTO of DIAL3D. “We answer the calls other systems let slip, but that value only compounds when the lead lands somewhere that can carry it through care and billing. Opus is that place. Partnering with them was an easy call.”
“DIAL3D solves the single most common complaint we hear from operators, which is that they're missing calls,” said Humberto Buniotto, CEO of Opus. “Pairing that with our platform gives our customers a clean path from the first ring to an admitted patient.”
The partnership is effective immediately. DIAL3D offers a 30-day free trial with no credit card and no contract, so providers can test it on their own calls before paying anything. To hear the AI agent live, call the demo line at (855) 715-0051. Providers can learn more at opusehr.com or dial3d.ai.
About Opus
Opus is the purpose-built technology platform for substance use disorder and behavioral health treatment providers. Headquartered in Denver, Colorado, and founded by former operators who scaled a multi-state SUD organization from one to 14 locations across seven states, Opus delivers an integrated EHR, CRM, and RCM solution that replaces fragmented systems with a single source of truth across clinical, financial, and operational data. Through its growing ecosystem of integrated technology partners, Opus extends the platform to include compliance, capital, AI, patient communication, and other adjacent capabilities, giving behavioral health operators a single, connected environment to run their organizations. Opus serves providers across the United States and Canada. Learn more at opusehr.com.
ABOUT DIAL3D
DIAL3D provides AI voice and chat agents built for behavioral health admissions. Its AI answers every inbound call and website chat around the clock, qualifies the caller, and warm-transfers to the admissions team or books a callback, so nothing rolls to voicemail. DIAL3D also offers outbound campaign tools, marketing attribution that credits every call and chat back to its source, and deep CRM integration. Built in-house and hosted on AWS, DIAL3D is HIPAA-compliant with BAAs in place. It works with any phone system and any CRM, starts with a 30-day free trial, and runs on a flat monthly rate with no contract. Learn more at dial3d.ai or call the demo line at (855) 715-0051.
MEDIA CONTACTS
OpusLiza Mischel, VP, Marketing
lmischel@opusehr.com
DIAL3D
Samuel Staples, Founder and CTO
sam@dial3d.ai
561.699.7469
