This is an agreement between You, the Customer identified in the signature block of the Master Subscription Agreement (hereinafter referred to as “Customer” or “Licensee”), and Opus Behavioral Health Inc. (hereinafter referred to as “OPUS” or “Licensor”). This document describes and defines the services to be provided to the Customer should Customer choose to contract with OPUS through the Master Subscription Agreement. It also describes and defines the roles, restrictions, penalties, and other terms that Licensor agrees to abide by during, and sometimes after, the Term provided in Customer’s Master Subscription Agreement.
This Software License Terms and Conditions agreement is binding as of the dates contained in the Master Subscription Agreement to be executed by You.
Capitalized terms used but not defined in this Exhibit A have the meaning given to those terms in the Software License Terms and Conditions agreement.
Product | Description of Service |
Opus EHR Electronic Health Records |
A cloud-based Electronic Health Record (EHR) software that allows users to create and manage a systematized collection of patient and population health information that is electronically stored in a digital format. |
Opus CRM |
A comprehensive cloud-based Customer Relationship Management (CRM) software with a full suite of advanced features. It enables admission teams to efficiently track and manage potential clients/patients from lead to admission, while offering robust tools for contact management, sales automation, and analytics. The system provides a complete solution for managing customer relationships, with all information electronically stored and easily accessible. |
Opus RCM |
A full-featured cloud-based Revenue Cycle Management (RCM) software designed to rival top solutions in the healthcare finance sector. It optimizes billing processes and maximizes revenue collection, offering advanced tools for claims management, payment processing, financial reporting, and compliance tracking. The system provides a complete suite of features to manage the entire revenue cycle in a digital format. |
Opus Copilot AI |
An advanced AI-powered tool that enhances provider-client interactions. It actively listens to conversations, transcribes them in real-time, and automatically generates comprehensive clinical notes. These notes are then seamlessly imported into the EHR, streamlining documentation and allowing providers to focus more on patient care. |
Opus Opus Genie |
A powerful compliance-focused tool that seamlessly integrates with the Opus EHR system to ensure healthcare providers meet all documentation requirements. It offers real-time tracking and management of required documents based on Levels of Care (LOCs), insurance companies, and patient tags. With its intuitive dashboard featuring dynamic timelines and customizable rule sets, Opus Assistant significantly reduces compliance risks, prevents documentation gaps, and streamlines regulatory adherence. This tool empowers healthcare organizations to maintain high standards of compliance while optimizing their clinical workflows and documentation processes. |
Opus Kiosk |
A streamlined, user-friendly system designed to enhance the patient check-in process in healthcare settings. Opus Kiosk facilitates the completion of necessary forms and questionnaires digitally upon patient arrival. This efficient solution reduces wait times, minimizes paper usage, and integrates seamlessly with the Opus EHR and other Opus systems. By digitizing the initial steps of the patient visit, Opus Kiosk improves data collection accuracy, increases operational efficiency, and enables healthcare providers to focus more on patient care. |
e-Prescribe |
A comprehensive electronic prescribing solution integrated within the Opus suite of healthcare tools. Opus e-Prescribe enables healthcare providers to securely and efficiently generate, transmit, and manage prescriptions electronically. This system streamlines the prescription process, reduces medication errors, and enhances communication between providers and pharmacies. With features like drug interaction checks, allergy alerts, and access to patient medication history, Opus e-Prescribe promotes patient safety and improves overall prescription management. |
Opus Patient Portal |
A secure, user-friendly online platform that empowers patients to actively engage in their healthcare journey. Opus Patient Portal provides patients with convenient 24/7 access to their personal health information, seamlessly integrated with the Opus EHR system. Patients can view their medical records and upcoming appointments, as well as communicate with their healthcare providers securely. This tool enhances patient-provider communication, increases transparency, and promotes patient involvement in their own care management. |
Opus Support |
Industry-leading customer support service that ensures seamless operation of all Opus healthcare solutions. Available 24 hours a day, 7 days a week, 365 days a year, Opus Support provides comprehensive assistance through multiple channels including phone, email, and in-app chat support. Our dedicated team of experts is committed to resolving any issues promptly and efficiently, maintaining an exceptional 100% client satisfaction rate. Opus Support stands as a cornerstone of our commitment to client success, enabling healthcare providers to focus on patient care with confidence in their technology solutions. |
Credit Card Processing |
Seamless and secure payment processing solution powered by our trusted partner, Nuvei. Integrated within the Opus suite of healthcare management tools, this service enables healthcare providers to efficiently handle patient payments. Our credit card processing system offers a reliable, fast, and compliant method for managing financial transactions, enhancing the overall patient experience and streamlining practice revenue cycles. |
This Software License Terms & Conditions version has been effective and updated on this website since March 26, 2025, at 10:57 AM ET. This Software License Terms & Conditions supersedes previous Software License Terms & Conditions posted on this site.
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Opus is a complete clinical solution that empowers clinicians to customize, measure, assess, and treat addiction, SUD, and behavioral health treatment centers. With everything in one place, we help you optimize the continuum of care – intake, admissions, billing, clinical and medical management processes – all in a safe, secure, and HIPAA compliant environment.
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